Return Policy

What is your return policy?

We offer return/replacement of Products ordered on RD Steel within 7 days of delivery of the order. However, there are certain products such as shoes, Jewellery items etc. specified as “Non-Returnable” on the Website in the Product description, for which our Sellers do not a offer return/replacement. Please refer to the return policies mentioned under the ‘delivery and return’ section of the product detail page to check wether the item is eligible for return or not.

We only ask you to preserve the product in its original condition, tags, and packaging. You are welcome to check out and try a product but please take adequate measure to preserve its condition.

All items to be returned or exchanged must be unused and Should be in their original condition with all original tags and packaging intact (for e.g. shoes must be packed in the original shoe box that was delivered to you).

What is the refund policy for the returned item ?

We endeavor to process your refunds within 7 business days from the date the returned product clears the Quality Check at the Warehouse .

However, the refund is subject to the transaction and processing time taken by the bank after the NEFT is initiated by RD Steel. In case of any refund discrepancies, RD Steel may at its sole discretion, request you to share with us a screenshot of your bank statement.

We understand that in some scenarios, the Product may take more than 7 days to reach our warehousing and Quality Check facilities and thus the Quality Check may take time. In such scenario, we may process the refund amounts intermittently but, incase the Product does not clear the Quality check, we reserve all right to take appropriate steps to recover the amount already credited to your account.

RD Steel may refuse a refund request if we find evidence of fraud, refund abuse or other manipulative behaviour that entitles RD Steel to a claim against you.

How does Refund work on based on the different modes of payment :-

If you have paid for the order through credit card / debit card or your bank account then the refunded amount gets credited to your bank/credit card account within 7 business days from the date of by RD Steel, after the products clear the Quality Check process.

If you have paid for the order using Cash on Delivery option, then the requisite amounts shall be refunded as Credits into your account within 5-10 business day from the date the Product has cleared the Quality Check at our Warehouse.

You shall have an option for refund of paid amounts by way of RD Steel credits or into your bank account. Please note that in case of any refund to your bank account you shall need to adhere to with the Company’s Policy in this regard which shall be a conclusive undertaking at your end in all aspects. Please further note that you shall be completely responsible for providing correct bank details and the company will not be responsible incase wrong information has been provided to us.

How do I return/exchange my order?

We offer easy self-service return process. To return/exchange your order, please follow these steps.

Go to My Orders

Click on Return

Select the Items that you want to return

You will get a refund once your order is picked up & checked for quality subject to applicable exceptions.

When will my return get picked up?

We send the return pick-up request to our Logistic partners as soon as we receive the return request from you. Our Logistic partner pick-up the Product/s within 3 days of receiving the request.

Our Logistic Partners shall make three attempts to pick up the Product/s. If the item is not picked up in the third attempt, the return request shall be considered complete at our end. In that scenario, you can raise a fresh Return request in case you are eligible. For more details, please contact our Customer Care.

Please keep the shipment ready as detailed above and ensure that you return all items for which the request was raised. If you fail to do so, the return option may not be available to you in future, the discretion of which shall lie completely with the Company.

I have received 'Pickup service is not available' message when I try to return/exchange my order.

What do I need to do now?

There are certain pin-codes where our transport partners currently do not support pick-up of returned items. You will get to see the message 'Pickup service is not available' if none of our transport partners support pick-up of the returned items from a pin-code. If you get to see this message, we request you to send the items to our warehouse using a courier company available in your location. Please ensure that the Products are in unused condition with their original packing and tags and that you insert the “Return Slip” portion of the Invoice along with the Product that is shipped. In the absence of the Return Slip in the courier, we might not be able to process the refund. After sending the shipment, please upload the shipment details through the 'My Returns' functionality on our website/app. You will get to see a message 'Self-ship details pending' for returns where you are yet to submit the shipment details. Please note it is mandatory to submit the self-ship details to get a refund for the returned item. Once we receive the returned item in our warehouse, we will refund the amount of the items and also the amount that you spent on sending the item to our warehouse.

What is the warehouse address to which I need to send the returned items when I get to see the message 'Pickup service is not available' message when I try to return/exchange my order?

When you get to see the message 'Pickup service is not available' message, please send the Product/s to our warehouse address mentioned below.

Address of our ware house

RD STEEL 41A/24 Biplabi Barin Ghosh Sarani

WEST BENGAL, Kolkata

Pin code : 700067

Contact : +91-7980965076

Email : rdsteel9@gmail.com